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    Contact our Team

    Customer Service Team

    0370 111 6565

    Contact our Customer Service Team

    Click here to find out how to contact our Customer Team.

    If you have any queries after you receive your order such as exchanges or returns then our Customer Service team will be able to help you.

    Please note: Unfortunately we can not guarantee that the seal on your mobile phone box won't be broken. This is due to spots checks that are made in our warehouse before dispatch. If the seal has been broken when you receive your phone, this is the reason why and there is no need to contact us.

    Track your delivery

    All you need is your tracking number; you will find this on your dispatch email. Simply click DPD Tracking and enter the tracking number to track your parcel or you can call DPD customer services on 08445 560 560*.

    Online Order Help - Opening Hours

    If you’ve been sent an email to contact us about your order, please find our latest opening hours below. Please use the telephone number provided in the email.


    Day

    Time
    Monday to Friday 9:00am until 8:00pm
    Saturday 9:00am until 8:00pm
    Sunday 10:00am until 2:00pm

    Please note, we will only discuss an order with you if you are the account holder. In order to comply with the Data Protection Act we will ask you to answer some security questions before we discuss any element of your account with you. If you would like someone else to speak to us on your behalf you will need to answer these security questions before we can discuss the account with your nominated third party.

    *Calls billed at standard local rate. Mobile rates may vary, please check with your service provider if unsure

    Carphone Warehouse is a trading name of Currys Retail Limited. Registered Office: 1 Portal Way, London W3 6RS. Registered in England No. 2142673. © 1995-2024 Currys PLC

    ©Currys Mobile Insurance policies are underwritten by Chubb European Group SE (UK Branch) and arranged and administered by Currys Retail Limited. Chubb European Group SE is a Societas Europaea, a public company registered in accordance with the corporate law of the European Union. Members’ liability is limited. Chubb European Group is headquartered in France and governed by the provisions of the French insurance code. Risks falling within the European Economic Area are underwritten by Chubb European Group, which is authorised and regulated by the French Prudential Supervision and Resolution Authority. Registered company number: 450 327 374 RCS Nanterre. Registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. Fully paid share capital of €896,176,662.

    Chubb European Group SE (UK Branch) is registered in England & Wales under UK Establishment number: BR023093. UK Establishment address: 40 Leadenhall Street, London EC3A 2BJ. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request. Details about our authorisation can be found on the Financial Conduct Authority’s website (FS Register number 820988). Chubb European Group SE (UK Branch) is regulated in relation to the product and post-sale activities, including complaints, claims and administration.

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